Do you have any questions?

Welcome to the FAQ section where you can quickly find the answer to the most frequently asked questions

Q.: I would like more information about a product or about delivery
A.: Please contact us at the following link, we will be happy to answer you as soon as possible

 Contacts & Assistance

Q.: What are the payment methods?
A.: You can pay by credit/prepaid/debit card or PayPal

Q.: Do you ship to my country?
A.: We ship worldwide, for more information click on the following link

 Shipping and delivery

Q.: Where is my order right now?
A.: From the moment you place your order we will inform you by email of the progress of your order until it has been entrusted to the courier. We will send you an email to inform you that your order has been entrusted to the carrier and we will send you the shipping code for tracking. Our couriers offer a tracking service on their website and in some cases they offer a free update service via sms

Q.: Shipping Times?
A.: For more information on delivery times click on the following link

 Shipping and delivery

Q.: I would like to cancel an order
A.: It is possible to cancel your order until the shipment of your order, once shipped it is no longer possible to cancel an order

Q.: I have received a discount code, how can I use it?
A.: For more information on how to use a discount codes, click on the following link

Q.: How to subscribe to the newsletter?
A.: Register by giving your consent to receive our newsletter

Q.: Do i have to register my telephone number to place an order? and how will it be used?
A.: Registering your own telephone contact is only necessary for shipments that require customs procedures, so if your country is not part of the European customs area you need to register a telephone number. However, we recommend that you always register a phone number for any contacts from the courier to facilitate delivery operations. Your phone number will only be used to help you to receive your order, no one will ever use sensitive information such as your phone number for other purposes

Q.: How can I make a return and in what timeframe?
A.: To make a return, please follow the instructions included on the page at the following link, where you will find methods and times for the returns

Q.: I have received a defective product, what should I do?
A.: Before sending an order we always carry out a quality control of the products, but if you find a defect in the product, please contact us as soon as possible at the following link

 Contacts & Assistance

If you have not found what you were looking for, please contact us

 Contacts & Assistance