Right of cancellation
pursuant to art. 49, paragraph 4, of Italian Legislative Decree no. 21/2014
You have the right to terminate the contract, without giving any reason within 14 days from the delivery of the goods.
The period expires after 14 days from the day when you or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Returns
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase order through a statement to be sent within that period (14 days) by:
- email to customer-service@commergo.com
The request must contain the order number received upon purchase on our site, the date of purchase and receipt of the goods.
Once the withdrawal request has been received via email, our staff will respond to the email providing all the necessary information to proceed with the return of the purchased items.
in addition to the name of the person who ordered the goods.
The right of withdrawal is excluded in the following cases:
- Order of products from a customer not consumer (Business customer).
- Order of products customized on customer request.
The products must be returned in the same box, sealed, in which they were received, and must not be used or damaged.
The right of withdrawal does not include shipping costs or any or customs fee. Shipping costs and customs fee, where applicable, will not be refunded.
For orders shipped to customers outside the Italian national territory, the return shipment to Commergo, in case of right of withdrawal, are charged to the customer.
In the case that the Customer sends the return of an order, the shipment must arrive at Commergo no later than 30 days from the acceptance of the return request by Commergo.
In any case, the Customer will have to wait for the instructions relating to the procedure for returning the goods that will be sent by email from our Customer service.
Customers who ship goods independently and without our authorization will not be refunded.
In case of exercise of the right of withdrawal by a Customer from a non-EU country, the return shipment of the return is at the expense of the Customer who must ship the goods taking charge of all charges and customs duties. In case of non-compliance with this procedure we will be forced to refuse payment of the charges and customs fees and the shipment will be returned to the sender.
Commergo evaluates all requests for the right of withdrawal, if correctly forwarded according to the methods described above, within a maximum time of 14 working days.
Effects of withdrawal
In case of exercise of the right of withdrawal by the Customer, the payments made in our favor relating to the order for which withdrawal is requested will be reimbursed.
Refunds will take place without delay and in any case no later than 30 days from the day on which the goods will be returned to our possession and after our staff has verified their integrity. Refunds will be made exclusively to the Customer and using the same payment method by the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise or if the Customer's payment was made by cash on delivery (in the latter case the reimbursement will be made by bank transfer to the bank details indicated by the customer).
In order to exercise the right of withdrawal you will have to wait for instructions from the staff of Commergo.
You are responsible for the decrease in value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.