Right of cancellation
pursuant to art. 49, paragraph 4, of Italian Legislative Decree no. 21/2014
You have the right to terminate the contract, without giving any reason within 15 days from the delivery of the goods
The period expires after 15 days from the day when you or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase order through a statement to be sent within that period by:
- email to [email protected]
In both cases the request must contain the order number received upon purchase on our site, the date of purchase and receipt of the goods
in addition to the name of the person who ordered the goods
The right of withdrawal is excluded in the following cases:
- Order of products from a customer not consumer (Business customer)
- Order of products customized on customer request
The products must be returned in the same box, sealed, in which they were received, and must not be used or damaged
The right of withdrawal applies to the order in its entirety; therefore, if the order is made up of several products, it is not possible to exercise the withdrawal only on a single product purchased.
The right of withdrawal does not include shipping costs. Shipping costs, where applicable, will not be refunded
For orders shipped to customers outside the Italian national territory, the return shipment to Commergo, in case of right of withdrawal, are charged to the customer
The costs incurred by Commergo for sending the order free of charge to the customer outside the Italian national territory may also be deducted
In the case that the Customer sends the return of an order, the shipment must arrive at Commergo no later than 15 days from the acceptance of the return request by Commergo
In any case, the Customer will have to wait for the instructions relating to the procedure for returning the goods that will be sent by email from our Customer service.
Customers who ship goods independently and without our authorization will not be refunded
Commergo evaluates all requests for the right of withdrawal, if correctly forwarded according to the methods described above, within a maximum time of 14 working days
Effects of withdrawal
In case of exercise of the right of withdrawal by the Customer, the payments made in our favor relating to the order for which withdrawal is requested will be reimbursed.
Refunds will take place without delay and in any case no later than 30 days from the day on which the goods will be returned to our possession and after our staff has verified their integrity. Refunds will be made exclusively to the Customer and using the same payment method by the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise or if the Customer's payment was made by cash on delivery (in the latter case the reimbursement will be made by bank transfer to the bank details indicated by the customer)
In order to exercise the right of withdrawal you will have to wait for instructions from the staff of Commergo
Free shipping costs for sending the order may will be deducted from the refund
You are responsible for the decrease in value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.