pursuant to art. 49, paragraph 4, of Italian Legislative Decree no. 21/2014
You have the right to terminate the contract, without giving any reason within 15 days from the delivery of the goods
The period expires after 15 days from the day when you or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase order through a statement to be sent within that period by:
- registered mail a / r to the following address: Cantika, Via San Paolino, 46 – 55100 Lucca - ITALIA, P.IVA n. 0243870465.
or sending an email to
- email to [email protected]
In both cases the request must contain the order number received upon purchase on our site, the date of purchase and receipt of the goods
in addition to the name of the person who ordered the goods
The right of withdrawal is excluded in the following cases:
- Order of products to a customer not a consumer and / or requiring the invoice - order of products made to specifications or clearly personalized;
- Order of products customized on customer request
Therefore the right of withdrawal is applicable only to products purchased on our website that can be returned to Cantika, Via San Paolino, 46 – 55100 Lucca - ITALIA P.IVA n. 0243870465.
The products must be returned in the same box, sealed, in which they were received, and must not be used or damaged.
In cases of cancellation by you of goods falling in the cases excluding the right of withdrawal Commergo will give back the purchased products, in complaining in the relevant expense.
The right of withdrawal applies to the order in its entirety; therefore, if the order is made up of several products, it is not possible to exercise the withdrawal only on a single product purchased.
For orders shipped to customers outside the Italian national territory, the return shipment to Commergo, in case of right of withdrawal, are charged to the customer
The costs incurred by Commergo for sending for free the order to the customer outside the Italian national territory may also be deducted
In case of right of withdrawal, after the request the customer must wait for the instructions that the staff of commergo will send to the customer
We will not refund customers who ship goods independently and without our authorization
In the case that the Customer sends the return of an order, the shipment must arrive at Commergo no later than 15 days from the acceptance of the return request by Commergo
Effects of withdrawal
If you withdraw from this contract (except in the cases listed above where the withdrawal is excluded) we shall reimburse payments received on our behalf.
Refunds will be made within 14 days from the arrive of returned products to our warehouses
Refunds will be made for your benefit, and using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise or that your payment was made by cash (in the latter case, the refund will be made to by bank transfer to His address you indicated)
In order to exercise the right of withdrawal you will have to wait for instructions from the staff of Commergo
You are responsible for the decrease in value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.