RETURN POLICY

pursuant to art. 49, paragraph 4, of Italian Legislative Decree no. 21/2014

You have the right to terminate the contract, without giving any reason within 30 days from the delivery of the goods

The period expires after 30 days from the day when you or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Returns 

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase order through a statement to be sent within that period by:

  - registered mail a / r to the following address: Cantika, Via San Paolino, 46 – 55100 Lucca - ITALIA, P.IVA n. 0243870465.

    or sending an email to

  - email to [email protected] 

In both cases  the request must contain the order number received upon purchase on our site, the date of purchase and receipt of the goods

in addition to the name of the person who ordered the goods

The right of withdrawal is excluded in the following cases:

- Order of products to a customer not a consumer and / or requiring the invoice - order of products made to specifications or clearly personalized;

- Order of products customized on customer request

Therefore the right of withdrawal is applicable only to products purchased on our website that can be returned to Cantika, Via San Paolino, 46 – 55100 Lucca - ITALIA P.IVA n. 0243870465.

The products must be returned in the same box, sealed, in which they were received, and must not be used or damaged.

In cases of cancellation by you of goods falling in the cases excluding the right of withdrawal Commergo will give back the purchased products, in complaining in the relevant expense.

The right of withdrawal applies to the order in its entirety; therefore, if the order is made up of several products, it is not possible to exercise the withdrawal only on a single product purchased.

Shipping costs are excluded from the right of withdrawal

Effects of withdrawal

If you withdraw from this contract (except in the cases listed above where the withdrawal is excluded) we shall reimburse payments received on our behalf.
Refunds will be made within 14 days from the arrive of returned products to our warehouses
Refunds will be made for your benefit, and using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise or that your payment was made by cash (in the latter case, the refund will be made to by bank transfer to His address you indicated)

In order to exercise the right of withdrawal you will have to wait for instructions from the staff of Commergo

You are responsible for the decrease in value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


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