Order Withdrawal

Under EU Directive 2023/2673 you have the right to withdraw from a purchase contract without giving a reason within 14 days.

Order verification

To start the withdrawal process, enter your order number and the email address used when placing the order.

Order number *

You can find your order number in the confirmation email or in your order details.

Email address *

The email address used when placing the order.

Information on the right of withdrawal

The withdrawal period is 14 days from the receipt of goods.
The returned goods must arrive at our address within 14 days from the return request.
The costs of returning the goods are borne by the buyer.
We will refund the amounts within the timeframes set forth in the withdrawal policy, which you can find by clicking here.
The refund will be made within 14 days of receipt of the goods, but not before receiving the returned goods.
Please read the complete withdrawal policy, which you can find by clicking here.